Frequently Asked Questions

Your questions, answered – because curious minds deserve peace of wallet!

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What is Moreta, and how does it work?
How does Moreta's cashback work?
What exchange rate does Moreta use?
Is Moreta really completely free?
How do I make payments with Moreta at merchant stores?
What makes Moreta unique compared to international multi-currency card accounts?
How do I add funds to my Moreta wallet?
Which countries support Moreta’s QR payment system?
Can I use my local currency with Moreta?
What are the fees associated with using Moreta?
Is Moreta secure?
How do I find businesses that accept QR payments in Southeast Asia?
What happens if I lose my phone?
How long does it take for funds to be available after I add them to my wallet?
What types of payments can I make with Moreta?
Do I need internet access to use Moreta?
Can I see my transaction history in Moreta?
Does Moreta work with all bank accounts?
Is there a minimum amount I can add to my wallet?
How does currency conversion work in Moreta?
Can I use Moreta outside of Southeast Asia?
Does Moreta offer customer support?
Can I use Moreta for peer-to-peer transfers?
How do I know if a business accepts QR payments?
Can I use Moreta on multiple devices?
How do I protect my account if I notice suspicious activity?
Can I set spending limits with Moreta?
Does Moreta charge for foreign transactions?
How do I verify my identity with Moreta?
Are there any spending limits in Moreta?
What if a QR code payment isn’t accepted?