
Terms of Service
Effective Date: August 1st, 2024
This Terms of Use Agreement (the "Agreement") is entered into between Moreta Global Inc. ("we," "us," or "our"), and you as a current or prospective user of the payments services (“Service”) we provide through our mobile application (“Moreta App”) and website. By accessing or using the Moreta App, you agree to be bound by the terms and conditions of this Agreement.
Please note that you should review the entire agreement carefully, including those provisions which limit our liability.
1. Use of the Services
1.1. Eligibility: In order to access the Service, you must be at least the age of eighteen (18) and you must have the legal ability to agree to the terms of this Agreement. Your use of the Service is governed by the terms of this Agreement. You are authorized to access and use the Moreta App solely for the purposes specified in this Agreement. You may only open an account on your own behalf.
1.2 Mobile App and User Account Required: In order to access the Service you must download and maintain a current version of our Mobile App on your mobile device. You must also create and maintain a user account with us (“User Account”).
1.3Third-Party Account Required. In order to use the Service, you will need to open, fund and maintain an account (“Partner Account”) with one of our partners offering deposit services (“Deposit Partner”). When you open a Partner Account with a Deposit Partner, you may be required to provide certain information about yourself, such as your name, address, and any other personal information we or the Deposit Partner require. Funding held in your Partner Account may be held in dollars or other currencies. Your Partner Account will be governed by an agreement between you and the Deposit Partner, which will be provided to you when you sign up for the Service. Please review it and any disclosures associated with that Partner Account carefully, as they explain your rights and responsibilities with respect to that account. This Agreement governs your use of the Service to provide instructions to the Deposit Partner to conduct transactions on your behalf.
1.4 Service Provided. Using the Moreta App, you may make purchases at vendors in certain countries using local payment networks that we support by scanning a merchant QR code with the Moreta App or having your personalized Moreta App QR code scanned by the merchant and drawing funds from your Partner Account. For a current list of countries and payment networks we support, visit our website at https://moretapay.com. You understand that in providing the services to you, Moreta does not hold any funds for you and the company is not a bank, money transmitter, payment processor or Money Services Business (“MSB”), and Moreta does not offer banking, money transmission services, or MSB services, as defined by the United States Treasury and state banking authorities. Instead, Moreta contracts with Deposit Partners and other service providers who offer deposit and payments services. For the avoidance of doubt, Deposit Partners and other service providers, and not Moreta, will hold, receive, disburse, and settle funds between you and merchants. You are not a third-party beneficiary of any of our agreements with our Deposit Partners or other service providers.
1.5 Funding Your Account. You can use the Moreta App or our website to add funds to your Partner Account from an external account held at a depository institution (“Funding Account”). When you do so, you are authorizing our Deposit Partner to immediately debit the Funding Account at the time of the transfer for the amount instructed and authorizing us to provide that instruction to the Deposit Partner. You also represent and warrant that you are the owner or authorized signer on any Funding Account you use to add funds to your Partner Account. The Balance shown in your Moreta App consists of the funds you have in your Partner Account that are available for new transactions and are not subject to pending transactions. We or our Deposit Partners may impose limits on the amount you can keep in your Partner Account, and the amount or frequency with which you may add or withdraw funds at any time, and reserve the right to change these limits at any time. We will provide you notice, if required by law.
1.6 Making Purchases. You may use the Moreta App to make purchases at merchants using supported payment networks by scanning the QR code displayed by the merchant or having your personalized Moreta App QR code scanned by the merchant. When you do so, you are authorizing our Deposit Partner to immediately debit the Payment Account for the amount of the purchase, plus any fees and taxes, and authorizing us to provide that instruction to the Deposit Partner. It is your responsibility to review and confirm the amount of the transaction before initiating payment through the Moreta App. You are solely responsible for maintaining sufficient funds in your Partner Account necessary to complete any payments initiated through the Service. You agree to reimburse us immediately and without further demand for any fees, costs, or expenses we incur as a result of insufficient or unavailable funds in connection with any payment you initiate through the Service.
1.7 Withdrawing Funds. You may withdraw funds from your Partner Account using methods we provide on our website or through the Moreta App, or by contacting us at support@moreta.io. For your account security, we may limit your withdrawal rights to returning funds to a Funding Account or other third-party account approved by us. When you make a withdrawal request, you are authorizing our Deposit Partner to immediately debit the Payment Account for the amount of the withdrawal request, plus any fees, and authorizing us to provide that instruction to the Deposit Partner.
1.8 Exchange Rate. When you load funds into your Partner Account, make a purchase at a merchant, or withdraw funds from your Partner account, this may involve conversion of currencies. You understand that any currency exchange services are not provided by us and are provided by Moreta’s partners. The foreign exchange rates used in connection with the Service are selected by our partners in their sole discretion. The foreign exchange rates used may be less favorable than rates quoted by others online or in publications. The exchange rate used may include a spread and may include commissions or other costs we, our affiliates, partners, agents or service providers may charge. By adding or withdrawing funds to/from your Partner Account or by making a purchase you agree to the exchange rate offered to you.
1.9 Fees. We may charge per-transaction fees for purchases you make, or for adding or withdrawing funds from your Partner Account. You agree to pay the fees disclosed to you. For a current list of our fees, please visit https://moretapay.com.
1.10 Statements. You will receive monthly account statements with transaction information and the balance of your Partner Account from our Deposit Partner. You can also view this information through the Moreta App, or on our Website by logging into your User Account.
1.11 Accuracy of Information and Duty to Update: When creating a User Account, opening an account with a Deposit Partner or when utilizing the Moreta App, you agree to provide and maintain current, complete and accurate information. You hereby authorize us and any Deposit Partner, directly or through the use of third parties, to make any inquiries we consider necessary to validate or authenticate your identity and the information you provide. This may include asking you for further information or documentation, requiring you to take steps to confirm ownership of your email address, mobile phone number or financial instruments, or verifying your information against third party databases or through other sources. If any information you provide is untrue, inaccurate, not current or incomplete, or not your own we may deny your application, suspend or terminate your access to any services we provide.
1.12 Our Right to Refuse Transactions. We and our Deposit Partners may refuse to allow any, loading of funds into your Partner Account, or any purchase or withdrawal you attempt to make using the Moreta App (i) if we believe or suspect such transaction to be fraudulent, or unauthorized, (ii) in order to protect, maintain or restore the security of the Service, (iii) if we believe that transaction would breach this Agreement or any agreement between you and us or our partners, (iv) for any other reason in our sole discretion. We shall have no liability to you for exercising these rights.
2. Moreta Gold Subscription Terms
2.1. Subscription and Billing: By opting into the Moreta App Gold subscription, users agree to a monthly fee of $9.99 USD, which will be automatically charged on the first business day of each month. This amount will be debited from the user’s linked bank account.
2.2 Automatic Renewal and Cancellation: The Gold subscription will automatically renew each month unless the user cancels the subscription through the Moreta App or contacts customer support. Users may cancel their Gold subscription at any time, with cancellation taking effect for the next monthly billing cycle. No penalties or fees will be charged for cancellation.
2.3 Loss of Subscription Benefits: Upon cancellation, users will be downgraded to the standard Moreta App service and will lose access to Gold subscription benefits. If a monthly payment fails due to insufficient funds in the linked bank account, the user will automatically lose their Gold subscription and its associated benefits.
2.4 Modification of Terms and Pricing: We reserve the right to modify the Gold subscription terms or pricing. Users will receive prior notice of any changes, and users who do not agree with the updated terms may cancel their subscription before the changes take effect.