Delete your account.
To delete your account, email us from the address on your account. Once your information is confirmed, we delete your user data, keeping only the records the law requires.
How it works
Withdraw your balance first
Move any money left in your Moreta balance back to your bank in the app before you write to us.
Email support
Write to support@moretapay.com from the email address on your Moreta account and ask us to delete it.
We confirm it's you
We check the request against your account before anything is removed.
We delete your data
Once your information is confirmed, we delete your user data, apart from the records we're required to keep.
Good to know
How long it takes
Your request takes effect once we've received it and had a reasonable chance to act on it. We'll confirm by email once it's done. If any money is still in your balance, our terms return what you're entitled to within 14 days of the account closing.
What we keep and why
As a payments company, we keep the records the law requires us to hold, such as your transactions and identity checks. Our privacy policy explains how that information is protected and when it can be shared, including after you stop being a customer.
Questions first? Contact us or read our privacy policy.